Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.
Some staff lack a strong sense of service and do not consider the customer's feelings. The reserved car model was unavailable at pickup, and the staff seemed indifferent, which was frustrating. However, the service was much better when returning the car after 4 days. It seems there's quite a difference between individuals.
The young guy at the rental store was very enthusiastic, but even though we had already purchased full insurance, he still sold us another full insurance package. During the process of picking up the car in the garage, we felt the payment amount was incorrect and raised the issue with the staff there. After carefully reviewing our order, they immediately agreed to refund the amount when we returned the car. Shortly after returning the car to a different location, we received the refund. Fast and trustworthy correction!
About QEEQ:10.0/10
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