1. The rented car was not the model we originally reserved, it wasn't even in the same category. We booked an Audi A3 or a similar model, and they gave us a small Renault?? We asked about this and they said it was the same. Excuse me, the size of the car isn't even the same. 2. The price is extremely high, 116 euros for a very small Renault hatchback. Overall, I do not recommend choosing AVIS.
Very bad, I will never use this company again.
1. I reserved a mid-sized MPV equivalent to a Sharan, but they gave me a Touran, which is much smaller. After hitting the road, I realized it was the lowest configuration, which was really disappointing.
2. I returned the car 20 minutes late and was charged an extra day's rental fee, which makes no sense. When I argued with them, they just said it's the rule. Impossible to communicate!
3. The deposit I paid doesn't seem to be accounted for; AVIS said it's a service fee and they don't know anything about it, still impossible to communicate with them.
So, I hope to resolve the following issues:
1. Is it reasonable to charge an extra day for being 20 minutes late? Please inform me. I saw on the receipt that there's an overtime fee calculated by time, not by a full day.
2. When will my deposit be refunded? Please explain.
Bad review, I'll go with Hertz next time, AVIS is truly a mess.
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