The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!
“Car was new and spacious.
Has no car rubber mat. So had to get some plastic garbage bag to cover i”
About Europcar:9.0/10
They tried to sell me another 3rd party car insurance coverage. They should hv check properly that it’s alteady fully covered and included in EasyRentCars package instead. I hv to tell them to check twice and insist I hv already bought one. And they credit in my card additional aud 100 for additional cost for road tolls , parking etc. ie aud320+aud100. Feel quite uneasy about this size easyrentcars stated I Only hv to pay aud320 as stated in the email.
Southern cross station branch of Europcar office is small and service is just Moderate. We have to collect our booster seats from another branch due to the agent’s some mistake. The car is ready to collect and it only spend about 15-30 mins but because they didn’t have booster seat so we have to collect it from another branch and it spend us extra 45 mins. Cleanliness of car is moderate, it’s kind of dusty inside and the car we got is overdue service of 5000km which they said it’s alright. Anyhow we didn’t have any prob of car thru our journey and trip. We didn’t get Kia carnival as we booked but we got Mercedes Benz Valente, people mover car without auto car door. It’s kind of hard to push.
The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.
Like: In melbourne visiting my son and needed a car with plenty of space to pick up shopping for new apartment. Easy booking on the website and easy pick up. Allowed us to return the car to a different location closer to our accommodation. Dislike: A little slow at pick up due to only 1 staff member on duty.
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Customer Service
Relevant Reviews on Europcar MELBOURNE SOUTHERN CROSS STATION
Cathy Dobbin
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View more >S.Dyer
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View more >Dislike: A little slow at pick up due to only 1 staff member on duty.