Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!
Price drop protector did not work in my case. Rest all was good.
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