There is no office at Santorini Airport. At the agreed time, a staff member will come to you with the car. The guy who assisted was very friendly and explained everything clearly. When returning the car, you might sometimes leave it directly at the airport parking lot without locking it or meeting anyone. Although this feels a bit unsettling, it seems to be fine.
We arrived at the airport very late and asked them to deliver the car to the airport. However, the car they provided was not the one we had reserved; it was an old JEEP. What's even more frustrating is that the window broke and wouldn't roll up the day before we returned the car. It seems it's still better to rent from a big rental company.
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