Extremely dissatisfied. I reserved an automatic car which was quite expensive because I am not familiar with manual cars. Safety is the top priority when driving abroad, so I opted for the more costly rental. However, upon arrival at the rental company, I was informed there was no automatic car available, only manual. They asked if I wanted to purchase full insurance and assured me I could temporarily use the manual car and switch to an automatic by afternoon. Unwillingly, I agreed and bought their insurance due to safety concerns. When I returned in the afternoon, they deceived me again, saying no automatic cars were available until the next afternoon. Extremely frustrated, I called a translator to communicate, only to be met with indifference and told I could complain if I wanted. I requested a refund but was ignored. The issue was only resolved the following day when they finally gave me an automatic car. My entire trip plan was ruined due to these arrangements. After switching cars, they simply issued a new form without mentioning the previous manual car issue.
The pickup point was located under Plaza de España in Madrid. This company explains many details clearly when renting a car, including the deposit, additional rental fees, the proportion of damage to the vehicle, and insurance coverage. Later, when we were unfamiliar with the car's functions, the staff was very helpful. Overall, she was enthusiastic and responsible, and didn't push their insurance on us. We had a very good impression of her. The drop-off point in Seville was easy to find, and the return process was very quick, taking only a few minutes. The staff was very professional and provided service with a smile.
Arrived early but was not given the car. When the scheduled time arrived, there was no car available. No compensation was offered for the delay, and they didn't inform us that we could extend the return time. They insisted on returning the car at the original scheduled time, causing inconvenience.
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