The waiting time is almost negligible for locals. The service attitude is great, and the staff meticulously explain the contract terms and insurance issues.
Car swapping is quite common in Turkey. Didn't like driving a Renault and wanted a Hyundai, but still ended up with a Renault. As expected, the gear shift logic was terrible.
Even though the company's staff saw that I had already paid for certain items on my rental order, they still charged me over 300 RMB for the one-way rental fee. When I tried to discuss this in English, they said they couldn't see which fees were paid or not. This made communication very difficult. I called the rental car customer service, but they were also unsure and told me to check the final price. In that situation, it was impossible to verify accurately. They just kept saying they couldn't see the details and even shook their heads saying 'Chinese,' which I doubt was a compliment. The experience was terrible. It took an hour of hassle before I could get the car, even though I had all necessary documents and my bank card. Everything was stuck and it was very frustrating. I would not recommend renting from this company.
We explicitly requested not to add any extra insurance, but the rental company still added it. The list was in Turkish, so we couldn't find out in time.
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