The car pick-up process went smoothly, but returning the car was a bit complicated. The reason was that the pick-up location employee gave the wrong address for the drop-off location, wasting half a day and adding over 500 kilometers. Overall, it was fine.
Not satisfied at all. When picking up the car, they didn't mention checking the front glass. When returning the car, they claimed there was a scratch, but we never went anywhere that could cause it. We found the rear side dent ourselves, and then the rental company noted it. If we hadn't found it, it probably would have become our fault just like the front glass.
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