CARIFY CNX Airport Pick-up & Drop-off Point Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Frank Milton

Thailand

Reviewed: Sat, Aug 19, 2023

About CARIFY: 2.0 /10

Here are the points of dissatisfaction: 1. When the car had an accident, no one was sent to handle it immediately. It took several requests over a few days before someone was finally sent. Upon returning to my country, the deposit was deducted, claiming a handling fee for the incident, which was not covered by the insurance. This potential fee was not mentioned at the time of car pickup. 2. The car was not fully fueled at pickup, I had to pay for parking, and there was a small hole in the rear window's tinting film. This damage couldn't be seen at night during pickup; it was only noticeable during the day while seated. Later, the deposit was deducted again. 3. They asked me to return the car one hour earlier than my booking time. Although I said I would be at the airport at 4:30 AM, they insisted I arrive at 3:30 AM for a car inspection. When I arrived at the designated time, no one was there! They just instructed me to leave the car key in the glove compartment and return the car online, wasting an hour of my sleep time!!