Excellent car. Value for money
Pick up and drop off not straight forward.
Spain
Reviewed: Thu, Jun 13, 2019
About Keddy by Europcar:6.7/10
Closed when we arrived. Other staff very pleasant and helpful while we waited.
Then the Kerry by Europcar staff member was helpful but drunk when serving us.
Car was very underpowered for a 5+2
We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight
About QEEQ:10.0/10
Try and make people aware there is a £800 euro deposit if you don’t take their insurance even if you insured elsewhere
Overall quite good. The store at Madrid Airport in T4 is easy to find. If you land in T4S, be sure to take the shuttle to T4 to find the store. I wandered around T4S for a while... When returning the car, make sure to go slowly. If you drive too fast and miss the entrance, you'll end up at the parking lot's toll booth. Once you're there, you can't go back and will need to take another lap around. The actual car return entrance is a small, inconspicuous opening on the right before the toll booth.
1. The actual vehicle I received was different from the one I reserved; 2. Spain is too chaotic, someone tried to pry open my car door and failed, and the car rental company wanted to charge me a 600 euro pre-authorization. 600 euros? What kind of concept is that? It's very unreasonable, please handle this properly.
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.
About QEEQ:7.0/10
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Excellent car. Value for money Pick up and drop off not straight forward.
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