I had reserved an automatic car, but upon arrival, they said they only had manual cars available and I had to either accept it or switch companies. Being in a foreign country far from the airport, where could I find another company? Right-hand drive in the UK, and it's a manual... Luckily, I had solid training back in the day...
The car they gave was also the most basic model...
Additionally, I had checked earlier and the unlimited mileage was supposed to be £9, but upon arrival, they said it was £12. What choice did I have...
Overall experience was below average.
The milage on agreement was a couple of hundred miles below the actual millage on the car. If I hadnt noticed this I would have been charged for the milage. This made me suspect that Interrent was potentially trying to fiddle the deal. Probably not true but it did reduce my confidence in Interrent considerably. When I made this know the man at the desk said I should just take a photograph of the milage for documentation. This method is not infallible. I would have preferred a corrected rental agreement signed by the person on the desk and documented with a photo so that I would feel certain that I was not being badly dealt with.
As it turned out everything was in order when I returned the car.
Interrent could easily lose customers by this shoddy way of handling problems.
Otherwise Interrent was fine. The car lived up to expectations and the rental cost reasonable.
We had to wait quite a while while a customer in front of us who was being charged an unseen cost was being dealt with. In the end they left without taking the car. We then had some delay as were told that had to have a utility bill - something that was not declared up front and obviously not something I would have to hand. Finally we were given a car which had been marked no damage but there was a large dent on it. Thankfully we checked otherwise we may have had a large bill (which would have down to the companies lack of thorough checks prior to rental). So overall a disappointing service at pick up.
Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again. Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.
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View more >Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.