Waited for an hour in the arrival hall, they asked for my credit card before I even got settled. I booked an automatic, but they gave me a manual and insisted I booked a manual. I've rented cars in the US over 20 times and this is the first time I've been charged a 50 lira cleaning fee for a dirty car. They held a 500 lira deposit, not a pre-authorization. Honestly, I didn't even plan to get it back. Remember, do not use this company, don’t skimp, and always buy full insurance. If big brands don’t differ much, don’t hesitate.
They said there would be a customer service representative at the exit to greet us, but there wasn't. We had to call and they arrived late. The representative said we needed to pay a deposit using a card, but they did not accept cards with the UnionPay logo (my card is an international card with both UnionPay and Visa logos). After contacting the website's customer service, they said someone would come to try again. Despite two reminders from the website's customer service, no one showed up after an hour. Finally, the website's customer service advised me to rent from another store. The same card worked in Antalya in ten minutes. I feel this is ridiculous, and my money has not been refunded yet. It feels like a scam.
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