I went to a small place, and the car was right in the parking lot. Avis was excellent, the service was good too. I returned the car at 8 PM yesterday, and by 8 AM this morning, the £200 pre-authorization was canceled. Compared to back home, the car condition was excellent, and the service was great. Moreover, there were no random charges or unnecessary insurance add-ons. This might be because the local branch can't see the insurance I bought on QEEQ. I think QEEQ didn’t coordinate this well.
Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!
I booked a Tucson but got a Skoda instead. Fortunately, it was a smaller car, which was better since many rural roads in the UK are single-lane and larger cars can be difficult to drive. The rental company was easy to find. We stayed in London for a few days, then went to the airport to rent the car, and finally returned it at the airport. The rental agent was very kind; he asked if we needed insurance, we said we already had it, and he didn't push us to buy theirs. Returning the car was even simpler; they just did a quick inspection.
Avis charged £400 for small superficial scratch on the car which was complete rip off and exploitation of insurance excess. I did not accept that amount and going to challenge it.
About QEEQ:10.0/10
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