Excellent booking, very cheap, spoilt by pushy rude employee on Interrent desk.
Carol
Spain
Reviewed: Fri, Jun 14, 2019
About Interrent:6.3/10
The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!
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Customer Service
Excellent booking, very cheap, spoilt by pushy rude employee on Interrent desk.