Could not get the car, CARWIZ is a terrible company. They didn't accept an English notarization, even though the companion with an international driver’s license was allowed. The owner refused to rent to us because our Chinese credit card did not have 'credit card' labeled in English. We called customer service on-site, and although they communicated with the owner, the owner claimed he never received the prepayment when we asked about a refund. The payment was through the Zuzuche platform, so the owner agreed to cancel the order but required an email from Zuzuche to his company. However, Zuzuche's after-sales service could only intervene after the order ended. So, the order had to be completed, and we couldn't negotiate with the rental company. After the order ended, Zuzuche told me that the conclusion of after-sales service was no refund. The prepayment was with Zuzuche, but since the rental company refused to refund, they were going to transfer the money to the rental company. Now, they need proof from me that the rental company promised a refund. Thank you for teaching me a lesson. Thanks, everyone.
Car wiz had amazing service and they were so helpful.
As a family of 5 with lots of suitcases from Australia- we needed plenty of space and an automatic car.
Very happy with our car
About QEEQ:10.0/10
Great communication- happy with how smooth everything was.
“Do not expect to leave without paying extra for something...”
About CARWIZ:5.7/10
First of all it was a nightmare to get to the rental location as there was literally no information anywhere on how to get to the place, no one at the airport knew the company or could be bothered to help. After searching for good 30 minutes and finding another family just as confused as we were looking for the same place we started calling every number we could find and finally we were promised a shuttle in 10 minutes. 20-30 minutes later it arrived. Of course it didn’t have enough space for both families waiting so half of the people were stuck waiting for another 30 minutes. Once at the location, after another 30 minutes we were told we could only get the car if we paid for yet another insurance (additional €75), despite us having opted in for insurance during initial booking process and that was because we didn’t have international drivers permit... So yeah, apparently this is fairly typical for local car rental agencies so my personal recommendation is to avoid places like this if at all possible and keep in mind that prepaid confirmed reservation with insurance already means you won’t be charged for something else.
Staffs are bad and any not respect! I not recommendation!
About QEEQ:8.0/10
Carwiz: Staffs are bad and any not respect! I not recommendation!
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