When I arrived, there was only one staff member, and I had to wait in line for over half an hour. They told me the original automatic car was not available, so I had to take a manual car with over 130,000 kilometers on it, which was old and full of scratches. The passenger seat was filthy and stained, and it couldn't be cleaned properly. I lodged a complaint two weeks ago and still haven't received a response.
When we arrived, we were told that the reserved car model was unavailable. Originally, we were supposed to pick up the car at Terminal 1 of the airport, but we ended up waiting for 1.5 hours on-site for the car to be transferred from Terminal 4. We've rented cars abroad many times before, and in such situations, companies usually offer a free upgrade. However, this rental company told us that upgrading would incur extra costs. Not sure if this is due to Spanish rigidity or just this company's policy.
Very satisfied; the car we received was a new model with only 500 kilometers on it. There were three significant scratches during the car inspection, which were confirmed by the store, and returning the car was hassle-free.
The start was good... nice not-too-pushy salesguy upselled better car for reasonable 12 euros/day. When I asked "is this final price?" he confirmed but later charged 12 eur+VAT/day instead. Nice tactic that is usually used in third-world countries. Shame on you.
They were supposed to give car with full tank, but instead it was at 20%. They instructed me to return it with the same tank (I returned it with 30%) but then they still charged for fuel and 'refueling fee'. Luckily, after 2 weeks of fighting I got this refunded but to be honest they should have paid *me* for the extra fuel. Whatever.
Also the car was not cleaned (it wasn't dirty, but it wasn't clean either).
Anyway, I saw they were *trying* to offer good service, so it's not all bad.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Alamo in Spain
Darren Whit
-
-
-
-
View more >Dave Winifred
-
-
-
-
View more >Prudence Kennan
-
-
-
-
View more >Beacher Leigh
-
-
-
-
View more >-
-
-
-
View more >