The car wasn't picked up at the airport; we had to take their shuttle bus to a nearby store to get the car. When we arrived at the airport, their store was too crowded, so they asked us to come back to the airport counter in 20 minutes. We waited another 10 minutes at the counter for the shuttle bus to take us to the store to pick up the car.
I'm not sure how to rate them. They were responsible yet not responsible at the same time. The rental process was smooth, but there was a small issue when returning the car. The staff inspected the car very thoroughly. Next time, we will also inspect the car thoroughly or take photos as evidence!
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