Friendly staff, stressful policies and poor information
G.Skelly
United Kingdom
Reviewed: Mon, Jun 17, 2019
About Easirent:7.3/10
I was not previously aware of the 100 mile cap. I also paid extra for a Ford Fiesta type car but was given a very basic Yaris Ayos. The biggest difficulty I had was that the email I received had a link to the google maps location of the drop off/pick up area, when I followed it it didn’t take me back to the drop off place. It took me miles away in the other direction. I then had to pay for the extra mileage. It made the experience very stressful. Also when I tried to refill the car with petrol the dial did not appear as full (despite being full), again I felt really stressed about this. I found the whole experience very difficult and I won’t rent with easirent again
J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...
“Friendly, professional service. Although fairly clean, Car exterior and interior could be improved.”
About Easirent:8.3/10
Counter staff at Luton, Kingsley and Khalid were extremely helpful, polite and responded to all my queries quickly. Excellent customer service, Dealing with my individual needs.
The non counter staff also provided a high level of excellent customer service.
About QEEQ:10.0/10
Booking was simple and easy.
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Customer Service
Friendly staff, stressful policies and poor information
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