The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
“PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency”
About Routes:3.0/10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
The car was fine. The radio wasn’t very good, but it was clean and ran fine. The wait to pick it up was over an hour once the shuttle dropped me off. You cannot use a debit card or cash for the $500-$1000 deposit. They also do not accept discover card. Read the fine print and you probably won’t have an issue.
About QEEQ:10.0/10
Booking was fine and I was auto rebooked to save a few more dollars. Overall, it was good, but the rental company mentioned that they are. It fans of 3rd party booking.
Like: I was surprised what that I paid so little for a good car. Everyone else was 2 times as expensive. Dislike: Nothing
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