Professional and quick. Whether it was picking up or returning the car, they were efficient, and despite having booked a Ford Focus with automatic transmission, we were provided with a BMW 3 Series Touring at no additional cost.
Since the store didn't accept Visa cards with a UnionPay logo, our original reservation couldn't be completed. We rented two station wagons and encountered the same issue. Luckily, the third person in our group had a single-currency Visa card and also had a driver's license and translation booklet. The rental company managed to arrange an 8-seater Ford van for us instead of the two cars, accommodating all seven of us. We rented the car directly at the counter.
We had a lot of luggage, so it was a bit cramped, but at least we could hit the road. Otherwise, our planned self-driving trip for the next ten days would have been disrupted.
The staff at the car rental company was very patient and friendly and took two hours to sort everything out. After negotiating with QEEQ, and with a written statement from the car rental staff, QEEQ agreed to a refund because it wasn't specified that dual-currency cards wouldn't be accepted. Although it took some time to communicate after returning home, QEEQ fully refunded me in the end.
Considering this experience, I will choose QEEQ again next time. I also advise everyone to have a single-currency card ready.
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