When picking up the car, a deposit of 900 euros was charged, not as a pre-authorization, but directly as a transaction. Now, a month and a half has passed, and the deposit has still not been refunded. I tried contacting the rental company via email and WhatsApp, as provided at the time of pickup, but received no response. After researching online, I found overwhelmingly negative reviews about this rental company, including multiple reports of withholding large deposits from tourists. I strongly suspect this is a fraudulent rental company specializing in deposit scams! Moreover, I booked the rental company RIGHT CARS through the platform, but the contact information they provided belonged to another company, Active rental a car. I don't know the relationship between these two companies, but both have terrible reviews!
Absolutely do not rent from this company. They lure you with low prices and then scam you with the deposit. The basic insurance they offer has a deductible, and at the store, they push their own insurance. I declined and paid a deposit of 900 euros. They said this would cover any accidents or traffic violations. When I returned the car, there was a minor scratch on the front right side, but they charged the entire deposit. Despite multiple communications with Zuzuche, there was no resolution, and there was no proof of damage assessment or repair. This company is a fraud.
No one at the airport to greet. Had to burn a day of expensive roaming to make one phone call to find out where the pick up guy was. Had to wait a further 10 minutes for him to arrive. Not as described in the pick up instructions.
Car was generally fine (it had done nearly 70,000 km, but was troublesome to start, although it did usually eventually fire. Either needed a full charge or a new battery. Informed the rental agency.
Very disappointing that rental company's policy is to hold on to my deposit (€650) for 28 days even though there is no question of the car being damaged in any way. I don't see why my money should be earning interest in their account for a month.
About QEEQ:10.0/10
Price was very competitive through QEEQ. Its not always so, but this was very low for a week's hire.
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