Everything perfect

They didn’t supply the vehicle I’d reserved. I clearly specified mini van because we were travelling with 3 people with bikes. When we got there, we were given a car instead(Citroen c4) We could barley manage and had to unpack bikes to get them in, and travel with luggage on are knees and even in the foot well of the front. I was told vehicles weren’t available and this was same in class.....which it clearly wasn’t! When I returned the vehicle I mentioned that we had problems and they said we could get a partial refund? Hopefully we will

the srevice at the drop off was wonderful - the agent was super kind - showed us the way to the bus that goes to the airport and freed us very quickly.

The staff were pleasant but gave us no paperwork nor instructions to get back to the French drop off location. We went round in circles for ages. Eventually, we found the Alamo desk on the Swiss side but they did not really help. Again we went in circles. The car itself was good but the return experience was very stressful and spoilt our return journey

To offer a car for hire in Geneva in January with summer tyres (and they be dismissed with a Gallic shrug when complained about on return, fortunately safe) is totally unacceptable.

It was a bit confusing having to walk through the airport to get to the French side - this could have been explained better when booking the car. Also, the map and sat nav reference for drop off was wrong and luckily my husband seemed to know where he was going - this should definitely be looked at, as if I was on my own, I wouldn't have had a clue!