When we arrived at the store to pick up the car, we were told that the car we had reserved was not available. This made us really anxious. We couldn't reach customer service, and we were getting desperate. Fortunately, the store helped us find another company that had the car we needed, which saved us. The service of the rental company was very poor for an overseas rental. The online chatbot couldn't solve the problems we encountered, the human customer service didn't respond, and the phone line was not working. Moreover, the price was higher than at the store. Such a car rental company is not reliable.
Two months after renting the car, additional charges were made, claiming a traffic violation in a city I've never been to. Multiple appeals were ignored. I strongly suspect either a mistake or a scam by the rental company.
Slightly annoying that the pickup location was way off airport. Needed to call the company for them to dispatch a pickup and take us to the airport. If dropping at IST, spare an extra HOUR at least for the dropoff process.
About QEEQ:10.0/10
Easy as usual.
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