Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...
The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.
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