The car was in decent condition, but there was some trouble during pickup. The actual model did not match the description, so we had to pay extra to change the model.
There was no pressure to purchase additional insurance or child seats when picking up the car; also, returning the car was hassle-free, with just a quick inspection and a signature.
There were too few staff, and the queue time was excessively long. The order stated that there would be Chinese service, but there was only someone who spoke Cantonese with a cold attitude. I want to file a complaint against this rental company. I had reserved a Jeep Grand Cherokee, but all similar models available at the store were broken. In the end, they gave me a Jeep Compass without refunding the price difference.
“Disappointing with unnecessary added charges for insurance over other rental companies.”
About Discount Car & Truck Rentals:8.3/10
The car we awesome. Large Dodge Durango with 5.7 Hemi engine almost brand new.
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