This rental company has the longest queues at the airport, and their service attitude is extremely poor! They only give you two options: either buy additional insurance costing hundreds of euros, regardless of whether you have already purchased insurance through Zuzuche, or pay a deposit of 1400 euros along with a fuel fee of over 200 euros! Moreover, the deposit refund takes up to 28 days! Zuzuche did not inform in advance about the high deposit; when I asked customer service, they just told me to pay and said that cancellation was not an option.
The service was terrible! I even spent extra money to get the Hague certification, notarization, Spanish sworn translation, international permit, and Chinese driver's license, yet they insisted my documents were invalid! This seemed like an excuse to force me to purchase their insurance. Without buying their insurance, I wasn’t allowed to take the car! The insurance cost €120 for three days, while my rental fee for three days was only slightly over 1,200 RMB. It's a complete scam. The rental platform did nothing to regulate this behavior! Additionally, the car I received was completely different from what I had reserved!
The company had mandatory full insurance at their affiliated car shop, which felt coercive. I booked a Mercedes but ended up with a Subaru, and the downgrade in brand was frustrating. However, the refund process was fast—I originally thought they'd find some excuse to deduct part of the €1400 deposit, but both the pre-authorization and the deposit were fully refunded within 5 business days. I expected potential disputes over a partial deduction, but that didn't happen, which was surprising and satisfying.
The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.
“Sort of OK (for car rental, which is always shit), but still a bit shit”
About GOLDCAR:7.0/10
Process of collecting terrible. Large queue. There was a ticket system for the queue that wasn't clear / signed, so we stood in a queue for ages before realising we needed a ticket, which put us to the back of the queue again.......
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on GOLDCAR Mallorca Airport
Nelly Johnny
-
-
-
-
View more >Baldwin Johnson
-
-
-
-
View more >-
-
-
-
View more >Basil Steinbeck
-
-
-
-
View more >-
-
-
-
View more >