The rental company's representative aggressively pushed local insurance for $60 and threatened to cancel my order if I didn't purchase it. Even the customer service call from the rental platform wasn't answered. Terrible experience with the rental company. Thankfully, the rental platform covered this forced insurance for me. Very satisfied with the platform's service and serious attitude.
At check-in had problems with my credit cards, but Jessica (?) was excellent and solved my problem.
Car was great. Fob didn't work well. Advised to change battery. Did so. Still wouldn't open door unless attempted many many times. Finally removed the board from within the fob and used it without the case. Worked just fine. Not a big deal.
Escroquerie au moment de prendre le véhicule: Obligation d'accepter une assurance supplémentaire + autres tentatives d'extorsion (taxe journalière pour la gratuité des péages hors de prix)
El auto estuvo en pésimas condiciones. Deberían inmediatamente sacarlo de circulación. La bocina no servía ni el aire caliente. Les manifesté mi inconformidad ni no me resarcieron con nada. No puede entregar a quienes alquila un auto es terribles condiciones
The car was old if you compare a car rented in USA, it had more than 160,000 kilometers and the general conditions were not good. Tires were old and the engine is forced when you drive thorugh the mountains in Ecuador, I imagine because the age of the cars.
I arranged all the insurance with EasyRent but at the arrival Europcar people forced me to buy the Civil Responsability, and I had to pay 150 USD more than expected.
My general opinion is bad, I have rented with Europcar in other countries with a different experience.
About QEEQ:10.0/10
The web is excellent, you can find very competitive prices at it.
“EasyRentCars is a 5-star when booking within the USA. Otherwise terrible outside the country.”
About Europcar:5.0/10
No, the car that I booked was and older model with scratches all over and worn out tires. The staff issued me another car that was way smaller than what I paid for. They had no other comparable vehicles to choose from.
About QEEQ:7.0/10
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Customer Service
Relevant Reviews on Europcar in Ecuador
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