The service was good, with shuttle services to the Johor Bahru border checkpoint. Although my English isn't great, communication went smoothly. The staff proactively recommended renting an ETC card, which requires self-recharging, and the remaining balance is non-refundable. Spending RM100 on a trip to Kuala Lumpur was sufficient, and recharging is convenient as it can be done at gas stations and service areas. Many parking lots also accept ETC. Having an international VISA credit card as a backup makes things even easier. The speed limit in Malaysia is 110 km/h, but most people drive faster, usually around 120-130 km/h. Motorbikes often go even faster than cars. I didn't notice any speed cameras; it seems people rely on self-discipline. The only downside was that the car felt somewhat old, but overall, it was a pleasant car rental experience.
First, since we opted for Chinese service, everyone from contact personnel to pick-up and drop-off staff should speak Chinese. It doesn't need to be very fluent, just clear enough to understand. Otherwise, communication can be difficult. Second, add the customer's WeChat before pick-up and establish contact there, making future communication more convenient.
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