At Iversta Rent A Car, there's a local white woman who is older than a young girl but not quite middle-aged. She gets along very well with the Indian staff. She wears a light yellow knit sweater, with sunglasses perched on her forehead, and the sweater open, revealing a hint of cleavage. Her complexion is not too fair, and she has a leathery tan, with signs of aging visible on her face. She has a sharp nose and a piercing gaze when arguing with customers. This car rental company is near Toronto Pearson International Airport and has a high volume of customers in the morning, making the store very crowded. If a client approaches her desk, she impatiently waves them away with a curt 'Have a seat!' She walked behind the two Indian staff members at the counter, gently squeezed the shoulder of the one on the right, and softly said, 'I'm your daughter.' Then she gently stroked the beard of the Indian staff member, who looked as gentle as an angel from the Bible. Before the store manager could intervene, she whispered a few words to the Indian staff members and then dealt with a customer issue by fining them CAD 300 for spilling water on the car seat, subsequently canceling their future rental orders.
A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!
It was my first time renting a car abroad, and I was quite anxious. However, upon arriving in Toronto, we called the rental company and they quickly sent someone to pick us up. They even helped with our luggage and drove us to the office to complete the paperwork. It was very convenient and efficient, and soon we were driving the car they had picked us up in. Though it wasn't the exact model we had booked, the car was in good condition and clean. For the next half month, the car performed perfectly. We drove from Toronto to Quebec City, covering over 500 km without any issues. When it was time to return the car before our flight back home, we couldn't make it to the company's location on time, so we left the car at the hotel front desk near the airport and notified them. They agreed without any fuss and were very courteous. This allowed us to return home without any hassles. Overall, our first car rental experience was very pleasant. Thank you, QEEQ! We will definitely choose you again next time!
The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.
About QEEQ:8.0/10
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