I would advise against using EZU's services in the future. Their cars all have over 100,000 kilometers. I rented a Reiz but got a Camry with 150,000 kilometers. This model is not even seen in the domestic market anymore.
The customer service is hard to reach, with both a headquarters and stores, and they close promptly at 6 PM, making it difficult to seek service after hours. The price is indeed cheap, but the condition of the car is quite mediocre.
Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.
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