The service from this big company was great, and the staff was friendly and helpful. They even helped us handle traffic violations and saved us the service fees.
The staff at this branch located near Freedom Square exhibited poor professionalism and used rude and impolite language. I had to change the car model (as I was informed by the staff that the original model wouldn't be suitable for reaching many places) and extended my rental period until 11:00 AM on August 8, 2024. The return time was clearly stated in the contract. However, on the morning of August 7, I received an early call from a staff member, reminding me to return the car. When I pointed out the contract's specified return time, they showed no apology and hung up immediately. The attitude of the staff throughout made it seem like they were reluctantly doing charity work rather than providing a service. It gave the impression that they were dissatisfied with their job. This was by far the worst experience I've had with AVIS, truly difficult to put into words.
The order was confirmed for car pickup in Tbilisi, Georgia, and dropoff in Baku, Azerbaijan. However, at the pickup, I was informed that I couldn't drop the car off in Baku, forcing the order to be canceled. Not sure if it was the rental company's fault or the platform's.
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