First time user of this website for my rental car booking. Was a bit apprehensive but things went we

Waiting in Vancouver is terrible, we waited 90 minutes to get the car, while people behind us may have waited even longer time. Insufficient staff at the office as well as in the parking lot. The gasoline tank was not filled after previous rental,.

We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.

It was really easy to book online.

The car was not totally clean outside and inside was very dirty.

The booking is smooth.

They never want us to drop of. They leave us at 8pm at the rental car with no solution exept to walk and take a train at 20mn with our luggages

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.