This car rental company is terrible. They intentionally guide customers to buy insurance. Since I clearly stated I didn't want to buy it and didn't read the contract carefully, I was ultimately charged over 2000 for full coverage.
At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.
The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.
Nous avons été facturés de frais supplémentaires sans en avoir été informés au préalable
Nous avons découvert ce supplément sur notre relevé carte bancaire
En revanche la commerciale a su trouver du temps pour nous proposer une assurance supplémentaire
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