1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.
1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.
1. The car pickup time is quite rigid; you must pick up the car at the exact time you booked. Since it's hard to predict the international flight arrival time in Zagreb, we planned to pick up the car within an hour after arrival based on flight and customs information. However, the staff made us wait an extra hour, and they were rather inflexible despite us explaining the flight and immigration issues. They insisted we adjust to their schedule. 2. The car pickup process was slow with only one of the two available counters open, which seems to be a common occurrence as the other European customers weren’t in a hurry.
Based on a friend's recommendation, I used the Zuzuche platform to rent a car abroad for the first time and had an awful experience. We arrived at the store on time to pick up the car, but ended up waiting an hour and a half. We were then given a car in terrible condition - the interior was old, the seats and steering wheel were filthy, and it was a manual transmission. It felt more like a farm vehicle, and it was likely a last-minute substitution from the rental company, which was nothing like the Mercedes V-class or similar model we had reserved. The staff said this was the only car available. We reluctantly accepted it after waiting so long to avoid delaying our trip further. I hadn't driven a manual for over 20 years and struggled with it, facing frequent dangerous situations in city traffic. To make matters worse, the return location and phone number provided by Zuzuche were completely wrong, leaving us searching for over an hour. Eventually, the hotel front desk helped us contact the rental company, which wasted half a day. From pickup to the car model to return, it was a terrible experience. This was the worst car rental experience I’ve had abroad, affecting my self-driving experience and delaying my trip. Note: I had to select a car model to submit this review, but there was no option for the actual car I used, so I selected a Volkswagen, which doesn't match what I rented.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on CARWIZ Zagreb Airport
Ronald Augustus
-
-
-
-
View more >Maria Felix
-
-
-
-
View more >Mick Flower
-
-
-
-
View more >Beacher Eve
-
-
-
-
View more >Nicholas Yule
-
-
-
-
View more >