Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.
I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault.
About the second car - it was good.
The Queenstown Airport location does offer continuous pickup shuttle service. They could be more flexible on allowing renters to pick up the car a few hours earlier than as booked though.
Good car, comfortable, good experience. Staff is able to help by telephone, everything oké.
Either at the third party rentals website or at Apex it would be good to mention better that an English drivers licence is needed in New Zealand to prevent any surprises at the counter!
About QEEQ:7.0/10
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