AVANTCAR Zagreb Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Baird Andrew

Croatia

Reviewed: Tue, May 14, 2024

About AVANTCAR: 10.0 /10

Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.

About QEEQ: 10.0 /10

1 days rental

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Mabel Fielding

Croatia

1 days rental

Reviewed: Thu, Aug 29, 2019

About AVANTCAR: 6.0 /10

It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.