The reserved car was unavailable, and I had to pay extra to upgrade to a BMW X3, cash payment only. They charged a 10,000 deposit on my credit card but only refunded around 500. I hope they can send me the detailed statement.
1: The fee I paid at the store was higher than the price given on the website (with no additional consumption). 2: No Chinese service. An older front desk receptionist had very poor English. Communication was very difficult. 3: The return location is not at the airport terminal. The staff at the airport terminal do not go with you to the car. You have to find the return location yourself. The return process is outside the airport, and procedures are handled at the airport terminal, which is very inconvenient. Moreover, Turkish people's attitude towards Chinese people is not very friendly.
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