The reception at the front desk was indifferent, just going through the motions. The vehicle was not checked before handover, and the gas tank was not filled, allowing only 90 km of driving, which caused range anxiety. The vehicle's engine oil was also not checked, leading to warnings about low oil levels during the trip. The car couldn't be driven and, unfortunately, this vehicle lacked an oil dipstick, requiring computer diagnostics. When I called customer service for help, their attitude was very poor and they told me to handle it myself. Helpless, I had to seek remote assistance from a car service company back home. I ultimately resolved the issue myself, which cost me 20 euros—an expense I shouldn't have had to cover. If my English wasn't good, I have no idea how others would manage.
Very efficient. As soon as you exit from Gate 5 of the airport, turn right and the parking lot with the shuttle is on the right side. The white vehicle with the company name on it is easy to find.
The pickup location of this car rental company is extremely hard to find! Highly not recommended! The pickup point mentioned on the car rental website is completely different from their actual pickup location. We couldn't find it at all, and ended up taking a taxi ourselves, which took two hours to finally reach the company! Highly not recommended! Additionally, this company's return policy requires returning the car with a half tank of fuel. There's no clear indication of this from the rental website or the company. I only found out after refueling it fully and they won't refund the extra fuel cost! Terrible rating! The pickup service satisfaction is zero, I spent 15 euros on a taxi to get to the rental company!
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