Initially, they said the car was broken and I had to wait for an hour. They waived one day's rental fee for me. After a long wait, they provided a smaller car and further reduced some fees. Additionally, I could return the car with an empty tank. Although the wait was long, the solution was acceptable.
Like: Friendly staff and very helpful during hire. Dislike: Wait at the registration counter was a little long!
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Customer Service
Initially, they said the car was broken and I had to wait for an hour. They waived one day's rental fee for me. After a long wait, they provided a smaller car and further reduced some fees. Additionally, I could return the car with an empty tank. Although the wait was long, the solution was acceptable.
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View more >Dislike: Wait at the registration counter was a little long!