The guy in Saint-Malo was very nice. However, the drop-off location in Rennes was not at the rental office, and there was nowhere to find the address. When I called the office, they said they would send me an email, but I never received anything and had to ask Zuzuche. Customer service said they didn’t know either, but eventually, Zuzuche emailed me the address without telling me where to put the keys. I almost missed my train.
I waited for two and a half hours and couldn't pick up the car. In the end, I had to cancel the rental, but they still charged me for a day's rental. Their attitude was very poor.
“Poor customer service and difficult to contact and find the correct departments.”
About Enterprise:6.7/10
After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.
About QEEQ:7.0/10
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