The service level was poor—it felt like a scam. The car I booked was clearly a hybrid, but things went downhill during pickup:
1. The first hybrid car they gave me was covered in scratches, overdue for maintenance, and the dashboard showed maintenance alerts. Since I was renting for 12 days and planning to drive long distances, I negotiated multiple times to get a replacement.
2. The second car they provided was also full of scratches. They asked me to take a video, so I did, but it wasn't a hybrid. I had no other option at that point, and to make things worse, it was raining that morning. The handover spot had no shelter, visibility was poor, and I could only hastily record the video.
3. Due to the lack of Chinese-language customer support, I couldn't understand their insurance upselling tactics. I assumed the platform had provided full car damage insurance, but it turned out not to be. The deductible was over €1,300 (about 13,000 RMB), which led to later issues. While driving, I accidentally grazed a curb, slightly scratching the right front rim and tire. The rear right rim also ended up with minor scuffs. There's also a light scratch on the right side of the car, but much milder compared to existing damage. Despite this, the car rental company determined the repair costs themselves and charged me €630 (around 5,000 RMB).
4. After returning the car, I had been told I could get an invoice. The company’s driver offered to take me to a nearby hotel (as my flight back home was early the next morning). However, upon getting in the car, he demanded a €15 tip. When I refused, he insisted on driving me to the airport instead. He claimed there were no taxis available at that time. I asked him to drop me off at the road leading to the hotel—just a few hundred meters away—so I could walk myself, but he forcibly drove us to the airport against my wishes.
The car was easy to drive and the pickup process was convenient. However, they informed me that the platform insurance is only for the platform and asked me to buy an additional insurance ranging from 150 to 600 euros.
Dishonest service. They charge you extra for everything if you're too honest. Border crossing fees, mandatory insurance, various tricks.
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