Did not get the reserved car model. It was changed to Alfa Romeo. Specifically chose a model with a larger trunk, but the replacement had a very small trunk. In the end, had to pay an extra 15 euros to upgrade to an SUV. The car also came with less than a full tank, causing inconvenience when refueling. To avoid fines, added nearly ten liters more fuel.
As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve.
Generally enterprise & their staff were good & I'd be happy to use them again.
“Couldn’t have been a better or easier experience.”
About Enterprise:10.0/10
Lovely friendly and helpful staff. Had a short wait for car to be cleaned but worth it. Would definitely use them again.
About QEEQ:10.0/10
Easy to use and just enough emails sent without being overwhelmed with useless information.
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