Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone
J.Henry
Italy
Reviewed: Tue, Jul 2, 2019
About Keddy by Europcar:6.0/10
Wait time and customer service upon collection were both the worst we have experienced.
Stating collection is "in terminal" is very misleading as you have to use a bus to the collection area.
Car was clean and in good condition, exactly what we needed for the trip.
Rental was reasonably priced.
Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient
About QEEQ:10.0/10
As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.
they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location.
the car was damaged in several locations around the body
I was a bit sceptical about hiring a car in Italy as this was my first time to Italy but nothing could have went more smoother than this experience. No hidden extras or nasty surprises to our bill when we got back home so could not be happier, the car was nearly brand new and a joy to drive.......Thank You
“bonne expérience à l'exception de la recherche d' un local appelé KEDDY qui n'existait pas.”
About Keddy by Europcar:6.0/10
sur mon bon de réservation il n'était pas écrit europcar j'ai longtemps cherché ou m'adresser.
j'avais demandé une voiture avec un GPS, il n'y en avait pas.
voiture sale (crotte d'oiseau)
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Customer Service
Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone
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