Mode company provides good overall service quality. The staff at the pickup and drop-off locations are friendly, and the process is quick and convenient without any hidden sales tactics.
Had to wait over an hour for the car after getting off the plane! Made five or six calls, but they kept telling us to wait as the car was 'on its way'. In the end, we waited an hour, even though it should have only been a five-minute drive.
Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.
About QEEQ:10.0/10
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