Would choose a more recognised rental company next time with pickup location on airport site
United Kingdom
Reviewed: Tue, Jul 2, 2019
About Easirent:4.7/10
I was expecting a Ford Focus or equivalent but got a fiesta
The ‘shuttle bus’ was a car, that didn’t have a car seat in it even though our rental was booked with a car seat- not ideal to travel to the pick up with a baby on my lap
The service was very poor, the staff had a bad temper and lacked a service mindset. The car wouldn't start the second day, and when we contacted the rental company, they initially said they'd call back in five minutes. Later, they said someone was on the way, but 40 minutes later, they just gave us a phone number. We had plans that day, so we anxiously questioned why they didn't come earlier. The staff member hung up on us twice, ignoring our situation! In the end, we managed to reach out politely and were given a contact for the car manufacturer's diagnostic service, who promptly identified the problem. However, our plans were delayed by five hours, and we only managed to visit one place! We were supposed to catch a flight to Belfast! When returning the car, the store's roll-up door was shut. We knocked and got no response, so we called customer service. Shortly after, the door opened, and the staff member yelled at us, implying we shouldn't have called the company and that we were causing trouble on purpose because there was a doorbell. I had to apologize and explain that I didn't see the doorbell and even offered to call the company to clarify the situation, which eventually calmed him down. Overall, I've never encountered such rude staff! Terrible experience!
Terrible service. My flight was delayed by an hour and they canceled my fully paid reservation without a reason, and refused to give a refund afterward. It seems like blatant robbery of the rental fee!
I arrived at Belfast Airport at 9.20pm. I called for the shuttle to pick me up but was told that the vehicle I had hired had a blown gear box and they didn't have any other cars to offer me. They were quite blatant and put the phone down!
I went to the offices in the morning. Whilst I was there I rang the number I called the previous morning. A mobile in the Managers' hand rang, but he swore he wasn't there the night before.
No apologies, no ownership of the night before's incident!
Collection desk was managed by a pair of highway robbers, a mask would have been appropriate. Never visit them ever again.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Would choose a more recognised rental company next time with pickup location on airport site
Relevant Reviews on Easirent
Linda Nancy
-
-
-
-
View more >Caroline Polly
-
-
-
-
View more >N.PERCEAU
-
-
-
-
View more >S.Paul
-
-
-
-
View more >g.moore
-
-
-
-
View more >