Very quick and easy

Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.

Price drop protector saved us about £5, but I couldn’t see whether the reduction actually came off our final total. Booking was very straight forward.

It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.

The car I had booked wasn’t available, so I was given an ‘upgrade’ which was a car that was too big to park in most spaces in Malta.

-1h20 d'attente pour prendre un véhicule réservé à l'avance. -Arrivé à 21h50, je dois me débrouiller pour trouver du carburant, réservoir vide au départ. -Facturation de 122.20€ au départ alors que mon bon de réservation mentionne le contraire.

Car was spot on. Gold car staff was good. Check in staff was hard to understand if he was saying 7 or 70 eurso to add the excess insurance. Checking car out and in was excellent.