The car was fine, but the staff at the store were full of tricks. They kept pushing me to buy insurance. When I tried to pay with Apple Pay, they insisted it was linked to their insurance agreement, saying I had to pay €58 for insurance to use mobile payment. I didn't bother arguing since I was in a hurry, so I ended up buying it.
Terrible service, each of the two locations only had one staff member. No one was there to inspect the car upon return; I had to leave the keys in a drop box. A month later, they emailed saying there were scratches and demanded 400 euros. I filed official complaints and through various channels. After a month, they told me it was a system error. Now, four months later, they still haven't returned my 250 euro deposit, claiming it was a normal charge and non-refundable. I am still filing complaints.
Counter at terminal 1 was not crowded during this time of the year and easy to find
The car was new VW TAIGO Medium SUV as expected.
The staff at the counter was nice paper less.
About QEEQ:10.0/10
Booking was quick and easy through QEEQ, competitive prices
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