Very happy with the car. Easy to drive. The process to pick up and drop off the car was very smooth at the counter and finding the car was easy and so was the drop off. Very smooth. We allowed 30 minutes for the drop off and we did it in less than 10!
About QEEQ:10.0/10
Super customer service - very clear and relevant communications - and they provide great deals and transparency.
Terrible service, absolutely avoid this company. They discriminated against us as Chinese customers. We followed the entire process to handle a flat tire issue, but their internal miscommunication caused chaos. One staff member told us to wait on site for a tow truck, while another said to drive to an approved repair shop to fix the tire ourselves. We went to the repair shop, but after the repair, they charged us $300 for a towing fee. The worst part was that they claimed we breached the contract by returning the car a day early without any negotiation. They just told us: 'You need to return the car immediately, we can't help you with the rest.' Absolutely outrageous.
Will be good to have shorter waiting time during pick up at the counter.
About QEEQ:10.0/10
Easy but the promotion code could not be used for some of the car rental companies. Good to have more promotion and discount.
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Customer Service
Bargain rental. Great experience.
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