When picking up the car, I was told that the seven-seater business car I booked was a manual (even though I specifically noted automatic). They then replaced it with a Volvo XC40, but my luggage didn’t fit. The staff who handed over the car had already left for the day, and I was so anxious. Luckily, a kind guy helped me switch to a Mercedes B200, which managed to fit all the luggage.
Very bad. They didn't require a tire inspection when picking up the car and tried to sell us scratch insurance, which we declined. Upon return, the inspector claimed there were scratches on the tires and said they would deduct from the deposit card for repairs (basically, they were going to replace the tires). No argument worked; we demanded to confront the staff who handed over the car, but they ignored us.
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