The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.
We arrived at the store early, so there was no queue. We processed the rental procedures directly. Although they mentioned additional insurance, when we said we didn't need it, they didn't push it on us.
About QEEQ:10.0/10
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